Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and compliant gaming experience. This may include details you share when creating an account, such as your full name, date of birth, email address, residential address, and telephone number. When making deposits or withdrawals, we also process payment information including card details or other chosen payment method data.

In addition to information you actively provide, our systems automatically collect certain technical details. These can include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. This technical data helps us understand how our platform is used and allows us to maintain its smooth operation.

How We Use Your Information

Your personal data is used primarily to deliver the services you request. This includes account creation and management, verification of your identity and age, processing of transactions, and providing customer support. We also use the information to personalise your experience, such as recommending games based on your playing history and sending you relevant promotional offers where you have consented to receive them.

From time to time we may use your data for analytical purposes to improve our website, develop new features, and ensure our offerings remain engaging and relevant. All processing is carried out in a manner that respects your rights and complies with applicable legal obligations, including those related to responsible gambling and anti-money laundering requirements.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected partners who help us operate our business. These include payment service providers, identity verification agencies, customer support platforms, and professional advisers who are all bound by strict confidentiality obligations.

Disclosure may also occur where we are legally required to do so, for example to regulatory authorities, law enforcement agencies, or in response to valid court orders. In the event of a business transfer or merger, your data may be passed to the new operators under the same standards of protection outlined in this policy.

Cookies and Similar Technologies

Our website uses cookies and comparable tracking technologies to distinguish you from other users, remember your preferences, and enhance your overall experience. Essential cookies enable core functions such as account security and game loading. Additional cookies help us analyse site performance and deliver more relevant content.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website and the services we can provide.

Data Security and Retention

We take the security of your personal data seriously and employ appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or unlawful processing. These measures are regularly reviewed to ensure they remain effective.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we ensure it is securely deleted or anonymised.

Your Rights

You have certain rights regarding the personal data we hold about you. These include the ability to request access to your data, correction of any inaccuracies, and, in certain circumstances, erasure or restriction of processing. You may also withdraw consent where we rely on it as our legal basis for processing.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by law and may ask for proof of identity to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page, and we encourage you to review it periodically. Continued use of our services after any updates constitutes acceptance of the revised policy.

Contacting Us

If you have any questions or concerns about how we handle your personal data, please reach out to our support team through the live chat feature or by emailing the address listed in the footer of our website. We aim to address all enquiries promptly and transparently.